Careers and Benefits

Position Objective:

Field Service Engineer will as a member of Technical Services team to provide high quality service support including system installation, preventive maintenance, troubleshooting, and repair at customer sites. This position will be preferable based out of the New Jersey area.

Essential Functions:

• Complete on-site system installation, performance qualification, preventive maintenance (PM), troubleshoot, and repair in a timely manner.
• Communicate with customers in advance to successfully prepare for on-site system installation.
• Provide prompt and thorough follow-ups with customers after field service visit.
• Complete field installation documents, PM Checklist, and service repair reports diligently.
• Manage service parts inventories efficiently.
• Assist in investigating mechanical, electrical, optical, and software issues for Failure Modes and Effects Analysis (FMEA) and implement Corrective Action Preventive Actions (CAPA).
• As a Subject Matter Expert (SME) to provide constant customer feedback for product improvement.
• Ensuring high quality service is provided to both external and internal customers for continue success and satisfaction.
• Perform other related duties as required and/or assigned.

Education:

BS/BA, AA/AS degree in Electrical or Mechanical Engineering or related degree. technical Military experience and/or experience can substitute for degree.

Position Objective:

• Serve as the subject matter expert for electro‑mechanical systems and drive continuous improvements in product design, procedures, and production efficiency.
• Identify and recommend design enhancements to instruments that improve product quality and/or performance.
• Develop and execute comprehensive test and validation plans to ensure compliance with quality standards and ISO 13485 requirements.
• Lead engineering initiatives from feasibility through full implementation into production.
• Collaborate with cross‑functional teams to support broader organizational and project goals.
• Mentor junior engineers and technicians, supporting their technical and professional development.

Essential Functions:

• Provide advanced engineering support to Instrumentation department by

• • Troubleshooting complex issues, for both internal and external instruments
  • Developing solutions through procedure optimization
  • Creating new procedures or new version procedure creation to support instrumentation production
  • Redesigning the Electronic or Electro-mechanical features of the instruments to improve quality or performance of the system

• Lead engineering supporting interdepartmental projects
• Hand-on support for internal systems, primarily for non-production systems
• Create testing protocols, perform or coordinate hands‑on evaluations with technicians, and interpret data to guide engineering decision‑making.

Education:

Bachelor’s in Mechanical or Electrical engineering (highly preferred) or equivalent engineering work experience